How to Cancel or Reschedule
Call (847) 585-8888. Scheduling is staffed around the clock, so a cancellation can always be made — the only thing that changes with timing is the fee.
Reschedule instead of cancelling and there is no cancellation fee, as long as the driver is not yet en route and pickup is more than an hour away. Cancel outright more than 24 hours before pickup and there is no fee either; everything below is what happens when you cancel without rescheduling inside that window.
Round Trips
- More than 24 hours before pickup
- No fee
- Less than 24 hours, more than 4 hours
- $50
- Less than 4 hours, more than 1 hour
- 50% of the agreed rate
- Within 1 hour, or a no-show
- The full amount
One-Way Trips
- More than 24 hours before pickup
- No fee
- Less than 24 hours, or a no-show
- The full amount
Holiday Bookings
Holiday reservations are held longer, so they need more notice to release.
- More than 72 hours before pickup
- No fee
- Less than 72 hours
- 50% of the agreed rate
- Less than 24 hours
- The full amount
Changing a Trip Rather Than Cancelling It
A moved appointment is usually a reschedule, not a cancellation — call us and we will shift the trip at no cancellation fee. Changing the level of service after a reservation is confirmed (a Stretcher-Alternative booking dropped to a wheelchair, for example) is handled differently, because the vehicle and Transportation Specialists were already committed. Call scheduling and we will walk you through it before anything is charged.
The complete Terms & Conditions and cancellation policy are provided with your reservation. If anything here is unclear, call (847) 585-8888 and ask — we would rather explain it now than surprise you later.
Ready to arrange the transport?
Tell us the trip and a clear quote comes back — or call scheduling directly. Transportation is scheduled 24/7.