Chicagoland's finestNon-Emergency Medical Transportation

FAQs

• What is a Non-Emergency Medical Transportation?

  Non-emergency medical transportation (NEMT) refers to transportation services that are provided to individuals who do not have a medical emergency but require assistance in getting to and from medical appointments, treatments, or healthcare facilities. These services are typically used by individuals who may have physical or cognitive limitations that prevent them from using regular public transportation or private vehicles.

  NEMT is designed to ensure that people with medical needs can access necessary healthcare services even if they are unable to drive themselves or use conventional transportation methods. Rainbow Road Transport offers vehicles equipped to accommodate individuals with disabilities or special medical requirements. NEMT services can include wheelchair-accessible vehicles, stretcher transportation, and other accommodations based on the specific needs of the passengers.

  The goal of non-emergency medical transportation is to improve access to healthcare for individuals who face mobility challenges, ensuring they can attend appointments and receive necessary medical care.

• How much does wheelchair transport with Rainbow Road Transport cost?

  To get an accurate quote for wheelchair transport services, we recommend reaching out to us directly. You can contact our customer service or use contact us page provided on our website. We will be able to provide you with the most up-to-date and accurate pricing information based on your specific needs and location.

  Rainbow Road Transport offers competitive pricing and price matching (with proof and competitor should be available at the time of the reservation), give us a try.

• What kind of rides can I book with Rainbow Road Transport?

  It’s important to communicate your specific needs to us when booking a ride so that we can accommodate any special requirements, such as wheelchair accessibility, stretcher-alternative or other medical equipment.

  Rainbow Road Transport offer various types of rides to accommodate individuals with different medical needs. The specific types of rides you can book with us may vary, our services include (but not limited to):

  1. Standard Medical Appointments:
     • Transportation to and from routine medical appointments, such as check-ups, consultations, and follow-up visits.
  2. Dialysis Treatment:
     • Rides for individuals undergoing dialysis treatments, which often require regular and scheduled transportation.
  3. Chemotherapy and Radiation Sessions:
     • Transportation to cancer treatment centers for chemotherapy or radiation therapy sessions.
  4. Rehabilitation Sessions:
     • Rides for individuals attending physical therapy, occupational therapy, or other rehabilitation sessions.
  5. Specialized Clinics:
     • Transport to specialized clinics or healthcare facilities for specific medical services.
  6. Hospital Discharge:
     • Transportation from a hospital to home or another healthcare facility after being discharged.
  7. Pharmacy Trips:
     • Rides to pick up prescription medications from pharmacies.
  8. Mental Health Appointments:
     • Transportation to mental health clinics or counseling appointments.
  9. Adult Daycare Centers:
     • Transportation to and from adult daycare centers or similar facilities.
  10. Social Service Appointments:
      • Rides for individuals attending social service appointments related to their health and well-being.
  11. Airport pick-up & drop-off:
      • Rides to and from the airport for special occasion or routine travel.
  12. Special Engagements:
      • Rides to any occasions and destinations you’d like to go to as long as Rainbow Road Transport is available.

• Do you accept insurance?

  At the moment, Rainbow Road Transport does not accept insurance. If you would like to use your insurance to request for transportation, please call your insurance provider directly.

  Rainbow Road Transport is partnered with Longevity Health Plans. Please visit their site to learn more.

• How do I reserve my ride?

  To make a reservation please be prepared to provide the following details:

  • Name of the client (passenger).
  • Date of birth (if client will go for outpatient surgery).
  • Approximate height & weight.
  • Date & Time of the appointment.
  • Pick-Up & Drop-Off locations.
  • If client is in a nursing facility please provide the unit and room number.
  • Appointment details (doctor’s name, phone number, and suite number if available)
  • Approximate return time if known.
  • A debit/credit card information is required over the phone to confirm the booking. There are other payment methods available through our online booking portal, or we can provide a payment link upon request. Please let your customer representative know your preferred method of payment.
  • Billing address associated with the debit/credit.
  • An email address to send the receipt. If no email address, please let us know and we will mail a printed receipt.

  There are many ways on how to reserver your ride

  • Call us directly at +1 (847) 585-8888. Our customer service representatives are available 24/7.
  • Click the Reserve Now button on our website and it will take you to our online booking tool.
  • Send us a message via Text, Facebook, Instagram, WhatsApp, ChatBot, and Contact us form.
  • Send an email to reservation@rainbowroadllc.com with your reservation details.

• How far in advance should I reserve my ride?

  It’s advisable to schedule your ride well in advance, especially for routine medical appointments. This helps ensure availability and allows Rainbow Road Transport to plan our schedule accordingly.

  Rainbow Road Transport understands that life happens. We accept last-minute rides, but we can’t guarantee the availability. Also, last minute riders should be flexible with pick-up time since we will try to squeeze you in our schedule if we can. Please call us directly to get the most accurate availability. 

• What if I have to cancel my reservation?

  No problem! It’s ok, we understand that sometimes plans change. Cancel or reschedule within 24 hours prior to the pick-up time with no fee; otherwise, any cancellations or rescheduled rides made less than 2 hours in advance will result in a cancellation fee. The amount of the fee is $25. No refunds will be issued if the reservation is cancelled less than 1 hour from the scheduled pick up time.

   

  When the Client didn’t show up at the time of pick-up for whatever reason without prior cancellation, a “No-Show” fee will apply. The amount of the fee is 50% of the agreed rate at the time of reservation.

   

  Please click here for a full list of our Terms & Conditions.

• Can a family or caregiver ride along?

  Yes, a family, companion, or a caregiver can ride along free of charge. A second person will be charged $25/way.

  Please let us know when you book your ride on how many extra person will ride along so we can make sure the vehicle can accommodate the requested number of passengers.

• Do you provide an escort or companion?

  Rainbow Road Transport can provide a companion for the client if family members are not available to accompany the client and wish to have someone to be with the client during the medical appointment. 

  Booking in advance is required to ensure we can provide staff for the reservation.

  Please call us for more information regarding cost.